Design Satisfaction Guarantee
To offer you complete peace of mind, we offer a satisfaction guarantee to all of our clients.
Our Guarantee – In Practice
Before we set to work on your garden design, we’ll need a clear idea of your expectation, tastes, style and design requirements. We then create a written design brief, which you sign off. If you’re unsure about what you need to tell us, don’t worry – we’ll work with you to create a brief tailored to you.
We’re confident that you will be thoroughly impressed with our design work from the outset.
What happens if I don’t like the design?
If you’re not happy with your design at first, just let us know! We’ll revise the design based on your feedback, so the more specific and constructive you can be, the better. We allow for two rounds of revisions at each design stage, within which we are confident we can reach a design you love.
If you’re still not happy with the design after these the revisions, and our design doesn’t meet the brief – we will give you your money back.